Call or text: (833) 620-1966

Shipping Policy

At Suncrest Outdoor, we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, suncrestoutdoor.com.

Shipping Destinations

  • Countries We Ship To:

    • United States

  • Future Expansion:

    • We are continually working to expand our shipping destinations. Please check back regularly for updates.

Shipping Costs

  • Domestic Shipping: United States

    • Standard Shipping: Free shipping on all orders

Order Processing Time

  • Handling Time (days):

    • Orders are processed with a handling time of 1 to 2 days. Orders are fulfilled Mon - Fri (excluding holidays).

  • Order Cut-Off Time:

    • The order cut off time is 5:00 PM (GMT-05:00) Eastern Standard Time. Orders placed before this time will begin processing the same day.

  • Weekend and Holiday Orders:

    • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

  • Domestic Shipping:

    • Transit Time (days): The transit time is 3 to 5 days for all destinations. Orders are shipped Mon - Fri.

    • Total Delivery Time: The estimated total delivery time based on customer locations is 4-7 business days for all destinations.

  • Notes:

    • Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Shipping Methods and Carriers

  • Reliable Carriers:

    • We partner with reputable carriers to ensure your package arrives safely.

    • Domestic Carriers: USPS, UPS, FedEx

    • LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, etc.

  • Shipment Tracking:

    • All orders include tracking information, which will be provided via email once your order has shipped.

  • Insurance:

    • Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

Delivery Issues

Delayed or Lost Packages

  • Delayed Delivery: If your package is delayed beyond the estimated total delivery time of 4-7 business days, please contact us at support@suncrestoutdoor.com or +1 (833) 620-1966.

  • Lost Packages: Verify the shipping address provided, check with neighbors or building management, and contact us for further assistance.

Damaged Packages

  • If your package arrives damaged, take photos, contact us within 30 days at support@suncrestoutdoor.com, and we will arrange a replacement or refund.

Missing Items

  • If any items are missing from your order, contact us within 30 days with your order number and details of the missing item(s). We will investigate and resolve the issue promptly.

Return and Refund Policy

  • Returns are accepted within a 30-day window. We accept returns for both defective and non-defective products. Items must be New only, unused, undamaged, and in original packaging for non-defective returns. There is a 25% restocking fee for change-of-mind returns. Refund processing time is 7 days after receiving the returned item.

Incorrect Address

  • Please ensure all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us, we will contact you to arrange reshipment; additional shipping charges may apply.

Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST.